I'm receiving the error 'getEthernetMAC failed'.

VNC Enterprise Edition needs to be able to read the MAC address of the computer for licensing purposes. Some virtualization software does not provide a MAC address for the virtual servers it hosts. You can verify that this is the problem by running the following command:

/sbin/ifconfig

This will list all the interfaces on your system and their hardware (MAC) addresses. Virtualization software that does not provide a MAC address will usually list the 'HWaddr' field as 00:00:00:00:00:00. If this is the case, you will need to contact the vendor of your virtualization software to find out how to configure it to assign MAC addresses correctly.

If this is not the case, then please run the following command to provide more log output and include it when submitting a support request:

vnclicense -log '*:stderr:100' -add

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