I'm having problems with the VNC Deployment Tool

Typically, most error messages you get from the VNC Deployment Tool indicate a problem with the underlying network configuration---often a permissions problem. That is  the case with anything that says "Access denied" or similar.

1) Verify that the problem is not with the deployment tool by running regedit and selecting "Connect Network Registry..." from the File menu.
You should get the same (or similar) error trying to access the remote machine. If you don't, then try browsing to
HKLM\SOFTWARE\RealVNC\WinVNC4 and adding a value to see if you get an error at that stage.

If the error is not a registry-related API call (eg, RegConnectRegistry, RegOpenKeyEx etc.), for example OpenSCManager, then it might be better to use the Computer Management console to connect to the remote computer and browse the services running on it.

If neither of the above give an error (ie, you are able to use the built-in Windows tools to examine the remote computer, but are unable to use the deployment tool), then it's possible you have found a bug.

2) If you are able to verify that the problem does not lie with the deployment tool, then ensure that you are running the deployment tool as a user with administrative privileges on the remote computer (domain admin is best) or have explicitly provided suitable credentials using the Credentials command from the Scan menu.

3) Verify that the following are configured correctly *on the remote
computer*:

* Remote Registry and Server services are running.
* File Sharing is enabled, but Simple File Sharing is not.
* There is no firewall active.

4) Verify that the built in "Administrator" account is enabled. It is disabled under Windows 7 by default, meaning that attempting to deploy using these administrative credentials will fail with an "Access Denied" message, or similar.

Windows Vista and Windows 7 Notes:
5) Under Windows Vista and Windows 7, the 'Remote Registry' service is disabled by default (unlike previous versions of Windows). You will need to enable this service on all of your Vista/7 machines, to be able to use the deployment tool.

6) If you're receiving permissions issues when running the VNC Deployment Tool on a Windows 7 computer, you may need to explicitly run the application as an Administrator, this is accomplished by right-clicking on the VNC Deployment Tool icon, and selecting "Run as administrator".

This list is by no means exhaustive. You will need to contact your network administrator for further assistance if this does not resolve the problem.

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