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1. I'm having problems with the VNC Deployment Tool
   Typically, most error messages you get from the VNC Deployment Tool indicate a problem with the underlying network configuration---often a permissions problem. That is the case with anything that
2. How can I improve my slow VNC connection? ("I'm receiving slow perform...
   There are a few settings that can be modified in the VNC Viewer and VNC Server to help the situation. From within the VNC Server properties there are a few desktop optimisation settings you could
3. My cursor appears to blink/flicker on the server's physical display.
   This is normal when using "Capture alpha-blended windows" and is an artefact of the way in which Windows handles alpha-blended windows and cursors. Yo
4. Updating/Replacing your license key
   Windows You can enter your new key into your VNC Server by running: Start > Programs > RealVNC > Advanced > Enter Server Licens
5. Does VNC log information for auditing purposes?
   Yes, VNC logs the following: The time and originating IP address of all connection attempts The user name of the connecting user, if platform native authentication is being
6. Where are Address Book files stored? Can I share them?
   VNC Address book files are stored in: Windows XP: C:\Documents and Settings\\Application Data\RealVNC\VNC Address Book
7. I cannot send a Ctrl-Alt-Delete combination to my Windows 7 computer, through VN...
   Versions 4.5.3 and above, of VNC Enterprise/Personal Edition will work with Windows 7, however there is a default system policy in Windows 7 that prevents system services from sending ctrl-alt-del (...
8. Can I view only one of the displays of my multiple-monitor computer?
   Yes, you can tell VNC Server to only serve one of your multiple displays. Windows: This is done using the "DisplayDevice" parameter, which is available under VNC Server pr
9. How do I script an unattended/remote installation of VNC Enterprise Edition?
   For unattended/silent/remote deployment of VNC Enterprise Edition, we recommend using the VNC Deployment Tool. If you need to do it manually, the following information might be useful. Please note tha...
10. How do I use VNC to connect to another computer over the internet?
    Please be sure to read this guide fully, and ensure tha
11. I'm receiving the error "Connection closed unexpectedly. Do you wish t...
    This is one of the more common error messages reported in VNC, and the error itself does not give an adequate description of the actual problem. However, it is most often caused by one of the followin...
12. I'm getting a black screen when I connect to my VNC Server computer
    The main reasons you may encounter this are: * You're connecting to Windows Media Center or similar software * You're trying to connect to a computer that's using Fast User Switching (i
13. Does RealVNC support IPv6
    Platforms supporting IPv6 VNC Enterprise Edition 4.1.7 and later & Personal Edition 4.1.2 and later support both IPv6 and IPv4 on the following platforms: Windows XP, 20
14. Does RealVNC support 64bit operating systems?
    Yes, RealVNC Personal and Enteprise Edition fully supports both 32 & 64bit operating systems. Both v
15. Does VNC free edition support windows 7?
    ...C free edition currently does not support Windows 7. The Free edition viewer will work with windows...
16. Does VNC log connections to the network domain controller?
    The VNC Server for Windows *always* attempts the extra logging to a Domain Controller if the user is being
17. I've installed VNC on my computer, but I can't see an icon in the noti...
    It sounds as though you may be using Microsoft RDP. RDP doesn't actually connect to the console session by default (the screen you'd see if you were sitting in front of the computer). It creates it's ...
18. I'm receiving the error "The event log is full".
    This error message suggests that the Application Event Log of the VNC Server machine you are trying to connect to, is full. When using Windows password authentication, VNC needs to be able to log the ...
19. I'm receiving the error "The dynamic linked library SHLWAPI.dll could ...
    This error message is specific to Windows NT 4.0. Installing Internet Explorer 4 or higher, will resolve the issue.
20. How do I allow VNC through my firewall?
    VNC Server will attempt to add itself as an exception during installation. If this is not possible for some reason, then you will need to do it manually. Configuring a firewall is fairly sim