Knowledge base

Please take a moment to look through our FAQ, documentation, or knowledge base, where we hope you'll find an answer to your question.

If you cannot sign in to your RealVNC account or are experiencing issues with our online services, please check our status page.

if you cannot find an answer to your issue, please raise a support ticket.

Please note:

  • Our helpdesk is English-speaking only
  • The team will never ask for your RealVNC account or VNC Server passwords
  • We only provide basic support for Home subscribers
  • ×
    ERROR: This domain name does not match domain registered in the license key file (, allowed domains:,, please change the product path to match the domain under Admin CP > Settings > General Settings
    This product will not work properly unless untill that value is changed.

    For more information please contact Kayako support at